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Job description:

We are looking for an experienced customer service professional to join our busy Desborough branch. This is a fantastic opportunity for a customer centric individual to joining a successful award-winning organisation that put their customers, colleagues and communities at the heart of everything they do.

Duties and responsibilities:

• Delivering exceptional customer service 
• Deliver competent till management service
• Demonstrate a full knowledge of the clients products (Full product training will be provided)
• Ensure that correct policies, processes and procedures are followed at all times
• Commitment to the business objectives and contributing to these accordingly
• Provide help and support to customers and colleagues where required
• Ensuring the customer journey results in good customers outcomes
• Security of customers data
• General administration

Skills and experience required:

• Good customer service skills gained in a customer facing role 
• High levels of accuracy and numeracy
• Flexible & adaptable 
• Sense of community
• Passionate about what you do 

Working hours:

Monday, Tuesday, Wednesday and Friday from 9am – 2pm (20 hours). Saturdays on a rota basis, 8.45am – 12.15pm. 1 Saturday per month, all Saturdays are worked at the Market Harborough branch and travel and expenses will be paid. 

How to apply

Please submit your cv to recruitment@mhbs.co.uk. 

Job description:

We’re looking for a Head of Risk & Resilience to help shape the future of our growing, purpose-driven financial services organisation. As we continue to evolve, we’re focused on delivering strong customer outcomes and ensuring our operations remain resilient through disruption.

This is a high-impact, second-line leadership role, reporting directly to our Chief Risk Officer. You’ll be responsible for shaping and enhancing our enterprise risk management framework and operational resilience strategy, ensuring we remain robust and responsive in an ever-changing regulatory landscape.

Duties and responsibilities:

Risk Management & Strategy 

• Develop and implement the Enterprise Risk Management Framework (ERMF).
• Oversee identification, assessment, mitigation, and reporting of non-financial risks (e.g. operational, compliance, conduct, and financial crime).
• Provide strategic advice to the Executive and Board on emerging risks and risk appetite.

Operational Resilience

• Lead the operational resilience programme, ensuring delivery of Important Business Services (IBS) through severe but plausible disruption scenarios.
• Provide independent challenge to resilience planning and support regulatory compliance.
• Ensure alignment with Consumer Duty outcomes, data protection, and fair value.

Leadership & Stakeholder Engagement

• Build and lead the Risk & Resilience team, ensuring development and high performance.
• Collaborate across the business to embed risk awareness and best practices.
• Present to the Board Risk Committee and Executive Risk Committee, translating complex risk issues into actionable insights.

Governance & Reporting

• Maintain policies, risk registers, RCSAs, and control testing frameworks.
• Deliver Board-level reporting and contribute to strategic planning.
• Liaise with regulators and auditors, ensuring timely and accurate submissions.

Skills and experience required:

• Significant experience in enterprise risk management within financial services.
• Strong knowledge of operational resilience, including regulatory expectations (e.g. PRA/FCA).
• Excellent stakeholder management and Board reporting capabilities.
• Relevant professional qualifications (e.g. IRM Certificate or equivalent).
• Strong leadership and team development experience.

Desirable

• Experience in retail banking or building societies.
• IRM Diploma or similar postgraduate qualifications.
• Experience across both financial and non-financial risk disciplines.

How to apply

To apply for this role please click here

Job Description:

Are you an Operational, Risk and Reporting expert, seeking a new challenge within a customer centric organisation?

We have an exciting opportunity within our Business Operational Control Team. Working as part of a smaller team, this role ensures the operational business processes are operating within risk appetite, alongside promoting best practices and standards for operational risk management throughout the organisation.

A key part of this role is preparing accurate and timely risk reports and communicating risk information to senior management.

Duties and responsibilities:

• Maintain compliance with risk governance and reporting requirements by preparing accurate and timely risk reports, maintaining risk governance documentation, compiling content for the risk committees and effectively communicating risk information to senior management.
• Prepare Enterprise Risk Committee reporting by compiling and analysing risk content.
• Collaborate with first line functions to challenge risk positions and to gather and analyse risk data.
• Act as one of the key liaison points between the Business Operational Control Team (1Line of Defense) and the Risk & Compliance Team (2Line of Defence), supporting the business in undertaking periodic reviews of Risk & Control Self-Assessment (RCSA), and providing support to assist the assessment of adherence to Risk Appetite.
• Maintain oversight of risk actions, including audit actions, ensuring timely follow up and escalation of overdue items where necessary.
• Support in second-line control testing and monitoring activities.

This role would suit an individual who has experience and understanding of risk management frameworks, an ability to analyse risk data and produce high quality reports for senior management and have an understanding around business change. Whilst experience in financial services would be highly desirable, we are  open to individuals who have gained experience in a regulated environment.

We offer a hybrid approach to the working week, with 2 days based at their head office and the remainder working remotely (open to further flexibility). They offer a competitive salary and a fantastic benefit package too!

Benefits include:

• 27 days of annual leave plus bank holidays
• An additional day off for your birthday
• Excellent pension scheme with generous employer contributions
• Ongoing training and development opportunities
• Friendly and supportive team environment

How to Apply

If you’d like to apply for the above, please click here

Job description:

An exciting opportunity has arisen at our Market Harborough Head Office due to continued success and department expansion. We are looking to appoint a Training Coordinator to support our multi-site operations across North Northamptonshire and South Leicestershire.

Working directly with branch staff, this is a varied and people-focused role that offers something different every day. The successful candidate will play a key part in upholding the high standards of service and quality our organisation has been known for over the past 100 years.

Duties and responsibilities:

• Delivering, educating and training branch staff on company products, policies and procedures and supporting their learning and development to ensure customer satisfaction and encouraging communication
• Ensuring all staff’s training modules are completed and up to date, updating company modules and training procedures when required
• Welcoming and then conducting day one inductions with branch new starters
• Identifying development opportunities for branch staff, including potential for transfer to Head Office, devising training plans for these opportunities to come to fruition
• Provide and document feedback to Line Manager on individuals training plans, positive progression and any areas of concern
• All administration related to the role

We’re looking for someone who:

• Has excellent communication skills and a friendly, confident manner
• Can adapt their training style to suit different learning needs
• Has experience in a training, learning & development, or instructor role—ideally within retail, customer service, or finance

You’ll receive one-to-one support to become familiar with our processes and procedures, ensuring you’re set up for success from day one.

This is a permanent, part-time position based in Market Harborough (LE16 7LT), offering a salary of up to £25,000 per annum, pro rata, depending on experience. The role is for 20 hours per week, working Monday to Friday from 9:00 AM to 1:00 PM. Benefits include 27 days of annual leave (pro rata) plus bank holidays and an additional day off for your birthday, along with a pension scheme featuring excellent employer contributions and ongoing training and development opportunities.

How to Apply

If you’d like to apply for the above, please click here.

Job description:

We are seeking a proactive and highly organised Premises Co-ordinator to join our dynamic Premises Team. This is an excellent opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering high-quality support across multiple sites.

Reporting directly to the Head of Footprint, the successful candidate will play a key role in supporting the day-to-day safe operations of our premises and enhancing the experience of colleagues, members, and visitors alike.

Duties and responsibilities:

• Support sustainability efforts, including ESG initiatives and B Corps accreditation.
• Help organize and run community events at Newcombe House (booking, setup, hosting).
• Ensure all sites follow Health & Safety regulations, including regular checks and repairs.
• Assist with planning and carrying out property-related projects.
• Manage contractors and suppliers: get quotes, approve invoices, and ensure service compliance.

We’re looking for someone who:

• Has a solid working knowledge of Microsoft Office, including Excel and PowerPoint
• Demonstrates excellent communication and organisational skills
• Brings a confident, friendly, flexible and professional approach to their work
• Has experience in facilities or premises administration (desirable)
• Holds a full UK driving licence (essential)

The role includes a generous benefits package: 27 days of annual leave plus bank holidays, with an additional day off for your birthday. You’ll also benefit from an excellent pension scheme with enhanced employer contributions, on-site parking, and ongoing training and development. The position is available for an immediate start, and you’ll be joining a friendly, supportive team environment. 

How to Apply

If you’d like to apply for the above, please click here.

We’re always keen to talk to energetic and talented people who would like to join our team.

If you would like to find out more about our about joining our team, please contact Debbie and Charlotte at recruitment@mhbs.co.uk.