Vacancies

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We pride ourselves on being an innovative and successful business built on putting our customers needs first. This success would not be possible without our hardworking team who consistently offer professional, personal, and friendly service. 

We’re always looking for talented individuals to join our fantastic team and help grow our Society even further. If you’re passionate about making a difference and want to be part of a supportive and dynamic environment, we encourage you to explore the current roles we have available.

Joining us means becoming part of a community that values curiosity, collaboration, and a commitment to excellence. 

Job description:

We are looking for an experienced customer service professional to join our busy Desborough branch. This is a fantastic opportunity for a customer centric individual to joining a successful award-winning organisation that put their customers, colleagues and communities at the heart of everything they do.

Duties and responsibilities:

  • Delivering exceptional customer service 
  • Deliver competent till management service
  • Demonstrate a full knowledge of the clients products (Full product training will be provided)
  • Ensure that correct policies, processes and procedures are followed at all times
  • Commitment to the business objectives and contributing to these accordingly
  • Provide help and support to customers and colleagues where required
  • Ensuring the customer journey results in good customers outcomes
  • Security of customers data
  • General administration

Skills and experience required:

  • Good customer service skills gained in a customer facing role 
  • High levels of accuracy and numeracy
  • Flexible & adaptable 
  • Sense of community
  • Passionate about what you do 

Working hours:

Monday, Tuesday, Wednesday and Friday from 9am – 2pm (20 hours). Saturdays on a rota basis, 8.45am – 12.15pm. 1 Saturday per month, all Saturdays are worked at the Market Harborough branch and travel and expenses will be paid. 

How to apply

Please submit your cv to recruitment@mhbs.co.uk

Job description:

We are looking for a talented and enterprising HR People Coordinator, the successful applicant will provide seamless and comprehensive administrative support in all aspects of HR matters across the business.

Duties and responsibilities:

  • Delivering all aspects of the recruitment process in an effective and fair manner, providing a friendly and professional experience to candidates, agencies and internal stakeholders
  • Overseeing the on-boarding of new colleagues by issuing offers of employment and undertaking background checking
  • Undertaking colleague relations tasks such as inductions as well as undertaking the administration required for all new colleagues including background checking and obtaining references
  • Monitoring and responding to the recruitment inbox in a timely and helpful manner
  • Monitoring and responding to general HR enquiries received via the People team inbox on a rota basis
  • Carrying out additional duties within the People function to assist with covering holidays, absences and busy periods

Skills and experience required:

  • CIPD Level 3 qualified
  • Previous experience in a similar HR Coordination / HR Business Support role.
  • IT proficient, with good knowledge of MS Office including Word, Excel, Outlook and PowerPoint.
  • Excellent communication skills, both verbally and in writing.
  • Demonstrates a positive, friendly and helpful approach.
  • Enjoys working both independently and as part of a collaborative team.

Working hours:

Available as either full -time or part-time role:

Full time: Monday to Friday, 9.00am – 5.00pm with 1 hour lunch (35hrs pw)

Part-time: Monday, Tuesday, Thursday and Friday, 9.00am – 5.00pm with 1 hour lunch (28hrs pw)

Hybrid working pattern (40% office based)

How to Apply

If you’d like to apply for the above, please click here.

Job description:

Do you enjoy leading and motivating a team to provide excellent customer service? We are seeking an experienced leader to manage our Desborough and Kettering Branches. You will lead and directly manage branch activity, motivating the teams to provide an exceptional customer experience.

Duties and responsibilities:

  • Lead and drive excellent service and high performance across allocated branches.
  • Delivery of individual branch business targets to meet company objectives and customers’ needs.
  • Take responsibility for the smooth running of the Branches.
  • Drive change and continuous improvement to the customer experience and embed delivery of process improvements for the benefit of customers.
  • Deliver the customer proposition through service, ensuring vulnerable characteristics are effectively identified and needs met. Deliver positive customer outcomes and exceptional service levels for all customers.
  • Train, coach, develop and inspire your team to ensure delivery of an excellent customer experience.
  • To consider responsibilities in relation to Consumer Duty, specifically focussing on the Products and Services and Fair Value outcomes

Skills and experience required:

  • Previous experience with managing/leading a team.
  • Experience within a financial services setting.
  • Customer service experience.
  • Hold a UK driving licence and have your own vehicle.

Your time will be split between both branches. This is a full-time position, core hours being 35 per week, Monday to Friday.

Both branches operate at reduced hours, therefore there will be times during these hours that you can work from the head office in Market Harborough, Leicestershire, or at other branches if/when required.

There is a requirement to work one Saturday per month, and this is from 8.30 am – 12.30 pm, with an overtime payment.

How to Apply

If you’d like to apply for the above, please click here.

Do you have a wealth of knowledge with banking Branch Networks? Do you enjoy really improving the customer experience by developing and improving processes?

This is an exciting, new role as we are looking to improve our onboarding experience for new customers in branch, along with leading the design and delivery of our savings operations and strategy.

As well as managing ‘business as usual’, we are seeking an individual to review and modernise our small branch network to offer a smoother customer journey.

The head office is based in Market Harborough; however, we have 6 branches based across Northamptonshire and the Leicester area. Due to the nature of the role, we would like this person to be onsite at least 3 days per week, mainly at head office however due to the nature of the role, branch visits would be highly beneficial.

Duties and responsibilities:

  • Align the Branch and Savings Support teams behind a common set of purposes and values, enabling them to achieve success, keeping the customer at the centre of all that they do
  • Ensure the branch network optimises all appropriate opportunities in the community to drive up the company’s presence using the branch network
  • Ensure the Branch and Savings Support teams achieve targets in defined areas by building a successful management team
  • Drive the Branch and Savings Leadership team to continuously improve customer experience across all channels
  • Encourage local activity and community engagement within our branch localities
  • Develop training plans for new products and services to ensure the appropriate level of knowledge and skills are deployed, setting realistic and achievable targets
  • To drive the management and improvement of the online servicing system within Savings Support and the branches

The successful individual will possess:

  • Previous operational leadership experience
  • Previous financial services experience, specifically savings
  • Previous Branch experience, either in branch or overseeing a branch network

This is an excellent opportunity for an experienced retail banking operations leader to really make a difference.  In return you can expect a competitive salary and benefits and to work in a highly customer focussed business that truly values its people.

How to Apply

If you’d like to apply for the above, please click here.

We are a customer centric, market leader in the mortgages and savings space. We offer niche, complex mortgages to our customers, including short term lending in the bridging and development finance space.

We are looking to expand our team with a Case Manager, to undertake all mortgage servicing and projects assigned to them. The role will very much focus on the bridging/development finance loans; therefore, it would be highly desirable if you had exposure in this area.

Our head office is based in Leicestershire; however, we are happy for this role holder to be mainly remote, with perhaps one or two days based at our head office.

Duties and responsibilities:

  • Manage and complete daily tasks allocated to the work queues within our operating system – specifically short & development
  • Short term loan monitoring – Manage and monitor facilities through term to repayment, including adherence to offer conditions and exit strategies. Requests for an extension. End of Term Agreement to be put in place, with regular monitoring of circumstances. Recording of patterns and trends with exit strategies and market influences
  • Development loan monitoring – Requests for drawdown and the requirements needed to meet the request, with regular monitoring of circumstances and progress towards completion
  • Quality of book – Identify areas of potential risk through gap analysis.
  • Lending into retirement customers management – recognise potential customers who could benefit from a referral to an equity release/lifetime mortgage company.

The successful individual will possess previous experience in mortgage servicing, ideally with bridging/development finance loans. If you have a wealth of experience in servicing, with bridging knowledge (but not hands on experience) we would still consider this.

How to Apply

If you’d like to apply for the above, please click here.

We’re always keen to talk to energetic and talented people who would like to join our team.

If you would like to find out more about our about joining our team, please contact Debbie and Charlotte at recruitment@mhbs.co.uk.