Complaints Dealing with your complaint

Complaints

Dealing with your complaint

Complaints

We are committed to providing our customers with the highest possible standards when it comes to products and services.

We recognise that there may be occasions when we get it wrong and we want you to tell us so that we can put things right as quickly and smoothly as possible.

Your complaints help us to understand how we can improve our service and get things right first time.

The Payment Protection Insurance (PPI) complaints deadline has passed.

The Financial Conduct Authority set a deadline of 29 August 2019 for PPI complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers.

Generally, if you didn’t make a complaint to the Society on or before 29 August 2019, you can no longer claim money back for PPI by complaining to the Society or the Financial Ombudsman Service.

Complaints record

We receive very few complaints, but when we do they are dealt with promptly and seriously. Find out more about our record.

Find out more