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Complaints record
Dealing with complaints – our track record
The tables below show the number of complaints we have resolved in 2022. We receive very few complaints, but when we do they are dealt with promptly and seriously.
| Area | Number | Number upheld |
|---|---|---|
| Mortgages | 9 | 1 |
| Savings | 30 | 9 |
| Area | Number | Number upheld |
|---|---|---|
| Mortgages | 1 | 0 |
| Savings | 0 | 0 |
| Area | Number | Number upheld |
|---|---|---|
| Mortgages | 9 | 1 |
| Savings | 25 | 10 |
| Area | Number | Number upheld |
|---|---|---|
| Mortgages | 1 | 0 |
| Savings | 1 | 0 |
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