Planned maintenance schedule

Online Service - planned maintenance

To ensure our Online Service continues to operate effectively, we occasionally have to take it offline to carry out essential maintenance.

Wherever possible we aim to schedule our planned maintenance to keep the disruption to a minimum.

The service will be down for routine maintenance on the following dates and times:

Start time	End time
03 Jun 2025, 08:00am	03 Jun 2025, 10:00am
12 Jun 2025, 00:01am	12 Jun 2025, 9:00am
10 Jul 2025, 00:01am	10 Jul 2025, 9:00am
14 Aug 2025, 00:01am	14 Aug 2025, 9:00am
11 Sep 2025, 00:01am	11 Sep 2025, 9:00am
9 Oct 2025, 00:01am	9 Oct 2025, 9:00am
13 Nov 2025, 00:01am	13 Nov 2025, 9:00am
11 Dec 2025, 00:01am	11 Dec 2025, 9:00am

Apologies for any inconvenience this may cause.

We aim to reply to you within
one working day.

Using our site

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To find out how your personal information is used and how we maintain the security of your personal information, please refer to our Privacy Policy.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Financial Services Register no. 206041

The Society participates in the Financial Ombudsman Scheme. Unauthorised links to this site are forbidden.

Privacy Overview

This website uses cookies to improve your experience while you navigate through it. Those that are categorised as necessary are stored on your browser as they are essential for the working of the basic functionality of the website. We also use third-party cookies for analytical and marketing purposes. These cookies will be stored in your browser only with your consent. Your preferences will be saved using a cookie.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies run basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
_cfuvid	session	Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services
_cfuvid	session	Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-essential	1 year	The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category “Necessary”.
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-marketing	1 year	This cookie is set by the GDPR Cookie Consent plugin to store the user consent for the cookies in the category "Marketing".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
elementor	never	This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time.
email	past	May store an email address temporarily for form submissions or marketing attribution.
JSESSIONID	session	The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
username	past	Stores a user's login name or identifier to facilitate authentication or personalisation.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
wpEmojiSettingsSupports	session	WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly.
wpEmojiSettingsSupports	session	WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly.

Marketing

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customised ads.

Cookie	Duration	Description
_fbp	3 months	Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.
gclid	past	Google Click Identifier, used for tracking ad clicks and attribution in Google Ads.
handl_landing_page	1 month	Stores the landing page URL a user initially visited for tracking and marketing purposes.
handl_original_ref	past	Stores the original referral URL to track the first source that brought a user to the website.
handl_ref	past	Tracks referral data for marketing and analytics purposes.
handl_url	1 month	Records the full URL of the referring page to track user navigation behavior.
utm_campaign	past	Google Ad Services sets this cookie to store session campaign value if present.
utm_content	past	This cookie is used for storing the session content value if present.
utm_medium	past	This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing.
utm_source	past	This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing.
utm_term	past	This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing.
vuid	2 years	Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.

Others

Other uncategorised cookies are those that are being analysed and have not been classified into a category as yet.

Cookie	Duration	Description
elfsight_viewed_recently	less than a minute	Tracks recently viewed content within an Elfsight widget to enhance user experience by showing relevant or previously interacted items.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_ga	1 year 1 month 4 days	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga	1 year 1 month 4 days	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_gat_gtag_UA_*	1 minute	Google Analytics sets this cookie to store a unique user ID.
_gat_gtag_UA_*	1 minute	Google Analytics sets this cookie to store a unique user ID.
_gid	1 day	Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
_gid	1 day	Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
handl_ip	1 month	Captures the IP address of the user to analyze traffic sources and user location.

Online Service

Planned maintenance schedule

Online Service - planned maintenance

Using our site

Organisation

To keep up to date with our latest news

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