Mortgage payment difficulties FAQs Frequently asked questions

Please get in touch as soon as you anticipate having trouble meeting your monthly mortgage payments. The best way to do this is by emailing mortgagesupport@mhbs.co.uk with your name and contact telephone number. Please don’t send sensitive information such as your account number by email. We will arrange a telephone appointment for you with one of our Mortgage Specialists, you should allow up to 48 hours for a response.

Alternatively, you can call directly on:

01858 412514 Mon – Fri 9.00am – 5.00pm

01858 412402  Mon – Fri 9.00am – 5.00pm

01858 412512 Thurs – Fri 9.00am – 5.00pm

We are experiencing a high number of enquiries at the moment so please bear with us.

When you talk to one of our mortgage specialists, they’ll take the time to understand your circumstances and the impact on your mortgage. They’ll outline the options available to you.

We will provide detailed information about each option. We’ll help you with your choice as best as possible, but the final decision must be yours.

Please talk to us about deferring your mortgage payment. We’ll take the time to understand your circumstances and the impact on your mortgage before outlining the options available to you.

If you are a commercial borrower facing payment difficulties due to COVID-19 please get in touch with Nicola Harris nharris@mhbs.co.uk or Stephen Barringer sbarringer@mhbs.co.uk.

When you contact us we’ll take into consideration your situation and all of your mortgages with us, before outlining your options.