Mortgage payment difficulties FAQs
Frequently asked questions
Worried about paying your mortgage?
We recognise that we’re in a challenging period of rising living costs. If you’re concerned about your finances, have missed a mortgage payment or are worried you won’t be able to make your mortgage payment, it’s important you speak to us as soon as possible, our dedicated team can help.
Our Mortgage Specialists will take the time to understand your individual circumstances, including your income and outgoings, and discuss the options available to help reach a solution. Talking to us won’t affect your credit file and the sooner you get in touch the more opportunity we have to work with you to agree a way forward.
If you’d like to get in contact with us, please call directly on 01858 412412 or email us at specialistsupport@mhbs.co.uk with your name and contact telephone number. Please don’t send sensitive information such as your account number by email. We will arrange a telephone appointment for you with one of our Mortgage Specialists.
These frequently asked questions may also provide some useful guidance:
Please get in touch as soon as you anticipate having trouble meeting your monthly mortgage payments. The best way to do this is by emailing specialistsupport@mhbs.co.uk with your name and contact telephone number. Please don’t send sensitive information such as your account number by email. We will arrange a telephone appointment for you with one of our Mortgage Specialists.
We are available Monday to Friday 9.00am to 5.00pm and it may take us up to 24 hours to respond to your email.
Alternatively, you can call directly on 01858 412412.
Our mortgage specialists will take the time to understand your individual circumstances, including your income and outgoings, and discuss the options available to help reach a solution. Talking to us won’t affect your credit file, and the sooner you get in touch the more opportunity we have to work with you to agree a way forward.
Our Mortgage Specialists will take the time to understand your individual circumstances and provide detailed information about options that may be suitable for you. We’ll talk you through the possible solutions available, but the final decision must be yours.
We might be able to:
- Change the date that you make your mortgage payment
- Arrange a new payment plan with you
- Allow you to pay back your mortgage over a longer period of time (which might reduce your monthly payments)
- Offer you a different mortgage rate
- Change the type of mortgage
Please talk to us about deferring your mortgage payment. We’ll take the time to understand your circumstances and the impact on your mortgage before outlining the options available to you.
If you are a commercial borrower facing payment difficulties, please get in touch with mortgagesupport@mhbs.co.uk
When you contact us we’ll take into consideration your situation and all of your mortgages with us, before outlining your options.
There are other charities and agencies who can provide you with support and guidance if you are facing payment difficulties.
Just some of them are named in the ‘other ways of getting help‘ section of our mortgage payment difficulties page.
