Mortgage payment difficulties FAQs Frequently asked questions

Mortgage payment difficulties FAQs

Frequently asked questions

Payment difficulties relating to COVID-19

Following the latest guidance from the FCA, customers now have until 31 March 2021 to apply for an initial, or a further, payment deferral (also known as a payment holiday). After that date, you will only be able to extend existing payment deferrals to 31 July 2021 at the latest, provided any extensions cover consecutive payments, and your total payment deferral is no more than the maximum six months allowed.

If you haven't yet taken a payment deferral, and think you may need the full six months you should apply by 31 January 2021 in order to claim the maximum entitlement. You can find out more by visiting our mortgage payment guidance page.

If you find yourself facing difficulties in meeting your monthly mortgage payments, we’re here to help. The sooner you talk to us the more opportunity we have to agree a solution. Get in touch initially by emailing paymentholiday@mhbs.co.uk. To find out more about our approach and what action you can take, select from the questions below:

I have been affected by COVID-19 (Coronavirus) and am struggling to meet my monthly mortgage payments, what should I do?

Please get in touch as soon as you anticipate having trouble meeting your monthly mortgage payments. The best way to do this is by emailing paymentholiday@mhbs.co.uk with your name and contact telephone number. Please don’t send sensitive information such as your account number by email. We will arrange a telephone appointment for you with one of our Mortgage Specialists, you should allow up to 48 hours for a response.

Alternatively, you can call directly on:

01858 412514 Mon – Fri 9.00am – 5.00pm

01858 412363  Mon – Fri 9.00am – 5.00pm

01858 412598 Thurs – Fri 9.00am – 5.00pm

. We are experiencing a high number of enquiries at the moment so please bear with us.

What will happen when I talk to your mortgage specialist?

When you talk to one of our mortgage specialists, they’ll take the time to understand your circumstances and the impact on your mortgage. They’ll outline the options available to you.

Will you be able to advise me on the best option to choose?

We will provide detailed information about each option. We’ll help you with your choice as best as possible, but the final decision must be yours.

Can I apply for a mortgage payment deferment on my residential, buy-to-let or holiday let mortgage?

Please talk to us about deferring your mortgage payment. We’ll take the time to understand your circumstances and the impact on your mortgage before outlining the options available to you.

What are my options as a commercial mortgage borrower?

If you are a commercial borrower facing payment difficulties due to COVID-19 please get in touch with Nicola Harris nharris@mhbs.co.uk or Stephen Barringer sbarringer@mhbs.co.uk.

I hold multiple mortgages with you and would like to defer my mortgage payment across them all. Can I do this?

When you contact us we’ll take into consideration your situation and all of your mortgages with us, before outlining your options.

Find out more

If you’re anticipating facing difficulty meeting your mortgage payments please get in touch as soon as you can. The best way is to email paymentholiday@mhbs.co.uk with your name and contact telephone number. Please don’t send sensitive information such as your account number by email. We will arrange a telephone appointment for you with one of our Mortgage Specialists, you should allow up to 48 hours for a response.

Alternatively, you can call directly on:

01858 412514 Mon – Fri 9.00am – 5.00pm

01858 412363  Mon – Fri 9.00am – 5.00pm

01858 412598 Thurs – Fri 9.00am – 5.00pm

We are experiencing a high number of enquiries at the moment so please bear with us.

You may also find these other websites useful:

Money Advice Service
www.moneyadviceservice.org.uk 

Step Change
www.stepchange.org

National Debtline
www.nationaldebtline.org

Citizens Advice
 www.citizensadvice.org.uk  

FCA
www.fca.org.uk/coronavirus-support