Mortgage payment difficulties FAQs Frequently asked questions

Mortgage payment difficulties FAQs

Frequently asked questions

Payment difficulties relating to COVID-19

Under current guidance from the FCA, the deadline for applying for a new payment deferral has now passed. If you are already in receipt of a payment deferral, you may be able to extend this to 31 July 2021 at the latest, provided any extensions cover consecutive payments and your total payment deferral is no more than the maximum six months allowed.

If you are facing difficulties making your mortgage payments due to COVID-19 measures and have not had a payment deferral, or your payment deferral has ended, there are a number of other options we may be able to offer to support you.

If you find yourself facing difficulties in meeting your monthly mortgage payments, we’re here to help. The sooner you talk to us the more opportunity we have to agree a solution. Get in touch initially by emailing paymentholiday@mhbs.co.uk. To find out more about our approach and what action you can take, select from the questions below:

Please get in touch as soon as you anticipate having trouble meeting your monthly mortgage payments. The best way to do this is by emailing paymentholiday@mhbs.co.uk with your name and contact telephone number. Please don’t send sensitive information such as your account number by email. We will arrange a telephone appointment for you with one of our Mortgage Specialists, you should allow up to 48 hours for a response.

Alternatively, you can call directly on:

01858 412514 Mon – Fri 9.00am – 5.00pm

01858 412402  Mon – Fri 9.00am – 5.00pm

01858 412512 Thurs – Fri 9.00am – 5.00pm

. We are experiencing a high number of enquiries at the moment so please bear with us.

When you talk to one of our mortgage specialists, they’ll take the time to understand your circumstances and the impact on your mortgage. They’ll outline the options available to you.

We will provide detailed information about each option. We’ll help you with your choice as best as possible, but the final decision must be yours.

Please talk to us about deferring your mortgage payment. We’ll take the time to understand your circumstances and the impact on your mortgage before outlining the options available to you.

If you are a commercial borrower facing payment difficulties due to COVID-19 please get in touch with Nicola Harris nharris@mhbs.co.uk or Stephen Barringer sbarringer@mhbs.co.uk.

When you contact us we’ll take into consideration your situation and all of your mortgages with us, before outlining your options.

If you’re anticipating facing difficulty meeting your mortgage payments please get in touch as soon as you can. The best way is to email paymentholiday@mhbs.co.uk with your name and contact telephone number. Please don’t send sensitive information such as your account number by email. We will arrange a telephone appointment for you with one of our Mortgage Specialists, you should allow up to 48 hours for a response.

Alternatively, you can call directly on:

01858 412514 Mon – Fri 9.00am – 5.00pm

01858 412402  Mon – Fri 9.00am – 5.00pm

01858 412512 Thurs – Fri 9.00am – 5.00pm

We are experiencing a high number of enquiries at the moment so please bear with us.

You may also find these other websites useful:

MoneyHelper (formerly Money Advice Service)
www.moneyhelper.org.uk 

Step Change
www.stepchange.org

National Debtline
www.nationaldebtline.org

Citizens Advice
 www.citizensadvice.org.uk  

FCA
www.fca.org.uk/coronavirus-support