Dealing with complaints – our track record

The tables below show the number of complaints we have resolved between January and June this year. We receive very few complaints, but when we do they are dealt with promptly and seriously.

AreaNumberNumber upheld
Mortgages70
Savings203
AreaNumberNumber upheld
Mortgages51
Savings249

You can view previous data by selecting the options below:

Complaints record 2022

Complaints record 2021

Complaints record 2020

This information can be made available in braille, large print and audio format.

To download the documents on this page, you must have Adobe Acrobat Reader installed on your PC.

Get Adobe Reader - This link will open in a new window