Putting our Customers first every day!
Celebrating Colleagues Who Champion Our Customers
We believe in fighting for our customers and communities to thrive. That means listening, caring, and going the extra mile to make sure people feel supported and confident in their financial decisions. Here are just a few recent moments where our colleagues showed what it truly means to put customers at the heart of everything we do.
🌟 A conversation that made a difference
Zoe recently supported a customer who was struggling to access their online accounts. She took the time to guide them through the process with patience and clarity, then gently opened up a conversation about their savings. This thoughtful approach helped the customer explore better options for their money, leaving them feeling informed and genuinely cared for.
Because when we take time to understand, we help our customers feel valued and empowered.
🌟Listening with purpose
Clair’s recent call with a customer was shaped by insights from her team’s morning huddle. She used that knowledge to explore savings options that matched the customer’s journey and future plans. Her warm, curious approach helped the customer feel confident in their choices and reassured that they were making the right move.
Because when we listen closely, we build trust and help customers feel in control.
🌟Spotting opportunities that matter
At Kettering Branch, Elvira helped a member rethink their savings strategy. By asking the right questions and exploring alternatives, she helped them restructure their accounts in a way that will earn significantly more interest. It wasn’t just about numbers—it was about helping someone make the most of their money.
Because when we’re curious and proactive, we unlock real value for our customers.
🌟Protecting our Customers
In Desborough, Keely and Chris noticed something wasn’t quite right when a vulnerable customer requested a large cash withdrawal. They trusted their instincts, investigated further, and activated the banking protocol—preventing fraud and protecting the customer from harm.
Because when we act with care and courage, we keep our customers safe.
Have You Had a Great Experience With Us? Share you story…
If one of our colleagues has made a positive difference in your day, we’d love to hear about it. Please leave us a review on Trustpilot. Your feedback helps us celebrate the care our team brings to every conversation—and helps us keep doing what matters most.
