Security update Online Service security changes

Security update

Online Service security changes

Verification changes to our Online Service

We've introduced some changes to make your online account even safer.

What has changed?

There is now an extra step when you are logging in to our Online Service.

An authentication code will be sent at your request to the mobile number you have provided to us. You will need to enter this code in order to log in successfully. You may also occasionally be sent an authentication code when completing a transaction or updating sensitive details.


Why has this changed?

A new regulation called Strong Customer Authentication (SCA) has been introduced to help prevent fraud and increase your security online.

This new regulation affects all banks and building societies and you will also see changes if you shop online.


What you need to do

Please check all your personal details are correct and up to date. Carefully check your mobile phone number as this is where we will be sending your authentication code.

If you need to update your details, please call us on 01858 412250 or visit one of our branches – we will be happy to help.

Helping you stay protected

We’ve got tips and guidance to help you keep your money and your personal information protected. Please visit helping you stay protected to find out more.