What to do when an account holder dies

Get in touch as soon as you can so we can help you with their MHBS accounts.

Ways to contact us:

  • Visit us in person
    Call into your local MHBS branch where our friendly and helpful staff will be on hand to assist you. Please bring along the documents listed in Section 2.
  • Write to us 
    Post the original (or certified copies) of the documents listed in Section 2 to:
    Customer Support Team
    Market Harborough Building Society
    Welland House
    The Square
    Market Harborough
    LE16 7PD

We will then get in touch with you.

  • Telephone
    Contact the Customer Support Team on 01858 412412.

Once you’ve notified us, we will write to you to confirm the next steps you need to take, including any forms you will need to complete.

What you will need to provide

We will need sight of the original death certificate (or a certified copy).

It would be useful if you could return any passbooks held in the deceased person’s name.

Proof of identity for whoever is dealing with the estate must be provided.

If the total balances exceed £25,000 (including accrued interest) Probate will be required to close the account(s).

If the deceased person is party to a mortgage with us, this will be dealt with separately and our Mortgage Support team will contact you to confirm the next steps.

What is Probate and do I need it?

The right to deal with the estate of someone who died is called ‘Probate’. If there isn’t a Will, instead of Probate you’ll need a legal document called Letters of Administration. You can apply yourself or use a solicitor. For further information please visit gov.uk.

The Society requires Probate or Letters of Administration if the total balances of the deceased person’s MHBS account(s) exceeds £25,000 (including accrued interest).

Sole accounts (except ISAs)

We will freeze all sole accounts that the deceased person holds with us. However we will release funds towards the cost of the funeral or Inheritance Tax upon sight of the original invoice.


Any ISA held will be designated a ‘continuing account of a deceased investor’.

An account will remain a continuing account of a deceased investor until the earlier of:

  • the completion of the administration of the deceased’s estate
  • the closure of the account
  • the third anniversary of the death of the ISA holder.


These can be left until maturity, or alternatively, closed immediately without incurring any early closure charges.

Joint accounts

We will amend the account details to the survivor’s name; the remaining account holder(s) can continue to use the account(s) without interruption.

If you are not sure where accounts are held

If you are not sure which banks or building societies the deceased’s accounts are held with it can be time-consuming contacting different organisations individually to find out. The website mylostaccount.org.uk is a useful aid to help you track down a list of the organisations that have accounts in the deceased person’s name.

Upon receipt of the necessary documentation, we aim to close the account(s) within five working days.