Mortgage payment guidance
If you're affected by COVID-19
If you need help due to COVID-19 please email your details to email@example.com including your name, email address and contact number and a member of the team will be in touch soon.
Below are links to information and support for customers affected by COVID-19 that you might find useful.
The Building Society Association advice page:
The FCA’s information page ‘Dealing with financial difficulties during coronavirus’
MoneyHelper (formerly Money Advice Service) ‘A guide to coronavirus mortgage payment holidays’
MoneyHelper (formerly Money Advice Service) online Money Navigator Tool:
First steps to taking action
We know that this is a challenging time and arranging to make your forthcoming mortgage payments may be just one of the things on your mind. Our experienced Mortgage Specialists are ready to offer assistance during this period. It’s important to contact us as soon as possible to let us know about the difficulties you’re facing.
If you’re anticipating having trouble making your mortgage payments or if you would like to make a change to a mortgage payment deferment you already have in place, the best way to get in touch is by email firstname.lastname@example.org providing your name and contact telephone number. Please don’t send sensitive information such as your account number by email. We will arrange a telephone appointment for you with one of our Mortgage Specialists, you should allow up to 48 hours for a response.
Alternatively, you can call directly on:
01858 412514 Mon – Fri 9.00am – 5.00pm
01858 412402 Mon – Fri 9.00am – 5.00pm
01858 412512 Thurs – Fri 9.00am – 5.00pm
We are experiencing a high number of enquiries at the moment so please bear with us.
Other websites providing help and support
Need to get in touch about a current mortgage application?
- If you are an applicant, solicitor or intermediary enquiring about a mortgage application please contact us on 01858 412607 or 01858 412603
- If you are calling to make a payment by card for fees such as valuation or application, ring 01858 412603 or email email@example.com. To make your normal monthly payment please see the ‘Making a monthly payment’ section below
- If you are an applicant, solicitor or intermediary enquiring about a mortgage offer or outstanding information ahead of completion, please contact us on 01858 412606 or 01858 412405
- These numbers are available Monday to Friday
Making a monthly payment
If you would like to make your normal monthly mortgage payment please email firstname.lastname@example.org with your telephone number so we can return your call. We’ll do our best to contact you within 48 hours to take a card payment. Alternatively you can make a bank transfer using the following details:
Sort Code: 20-49-16
Account Number: 70608386
Reference: Your Market Harborough Building Society 11 digit mortgage account number.
When transferring money from a bank or another building society account to your Market Harborough Building Society account please ensure that you quote all of the numbers otherwise the payment may not successfully reach your account.
Some banks don’t automatically provide a reference number field if you bank with them online. You may have to telephone them so that they can set up this information for you.
For more information about contacting us at the current time, visit our COVID-19 update page