Mortgage payment guidance
If you're affected by COVID-19
We are experiencing a high number of enquiries at the moment. To help us get back to you as quickly as we can please email us at email@example.com in the first instance, providing your name and contact telephone number. Please don’t send sensitive information such as your account number by email. We will arrange a telephone appointment for you with one of our Mortgage Specialists. Please allow up to 48 hours for a response.
For general information about facing difficulty paying your mortgage, please visit our Payment difficulties page.
To get in touch by phone for all enquiry types, including savings, please call one of the numbers below. If the line is busy, please try an alternative number.
01858 412251 (9.00am – 5.00pm Mon – Fri)
01858 412513 (9.00am – 5.00pm Wed and 2.00pm – 5.00pm Mon, Tues, Thurs, Fri)
01858 412505 (9.00am – 5.00pm Tues – Fri)
01858 412501 (9.00am – 5.00pm Mon – Fri)
01858 412508 (9.00am – 5.00pm Mon – Fri)
Calls may be recorded for training and monitoring purposes.
Need to get in touch about a current mortgage application?
- If you are an applicant, solicitor or intermediary enquiring about a mortgage application please contact us on 01858 412607 or 01858 412603
- If you are calling to make a fee payment by card, ring 01858 412603
- If you are an applicant, solicitor or intermediary enquiring about a mortgage offer or outstanding information ahead of completion, please contact us on 01858 412606 or 01858 412405
- These numbers are available Monday to Friday
For more information about contacting us at the current time, visit our COVID-19 update page