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Job description:

This is a fantastic opportunity for a customer centric individual to join our organisation that put their customers, colleagues and communities at the heart of everything they do.

Duties and responsibilities:

• Delivering exceptional customer service 
• Provide help and support to customers and colleagues
• To ensure the customer journey results in good customer outcomes
• Demonstrate a full knowledge of the client’s products
• Deliver competent till management
• Ensure the correct policies, processes, and procedures are followed at all times.
• Commitment to the organisation’s purpose and contribute to this through their Thrive agenda
• General administration tasks to support the smooth running of the Branch

Full training will be given and ongoing support to ensure you develop into the role and be the best you can be.

Skills and experience required:

• Good customer service skills gained in a customer facing role 
• High levels of accuracy and numeracy
• Flexible & adaptable 
• Sense of community
• Passionate about what you do 

Working hours:

Monday, Tuesday, Wednesday and Friday from 9am – 2pm (20 hours). Saturdays on a rota basis, 8.45am – 12.15pm. 1 Saturday per month, all Saturdays are worked at the Market Harborough branch and travel and expenses will be paid. 

If you would like to apply for the above position, click here.

Role purpose

To support our ambitious growth plans Market Harborough Building Society is looking for experienced Business Development Managers specialising in High Net Worth, Expat and Buy-to-Let/Holiday Let lending and Bridging finance to join our growing Sales Team. 

In this exciting role you’ll be responsible for originating new business enquiries, working to targets, forming and maintaining mutually beneficial relationships with our network of existing broker partners whilst identifying and introducing new partners.

In this role you’ll find yourself

• Proactively originating new specialist property lending enquiries to meet agreed targets
• Raising the profile and awareness of MHBS in the markets we operate in, through effective and targeted networking
• Delivering fantastic service to your broker network and ensuring that MHBS are at the forefront of their thoughts for their client’s future lending needs
• Providing of exceptional levels of customer service to attract new brokers and evidenced by repeat business and positive feedback
• Attending key events and exhibitions as a representative of MHBS
• Working closely with your internal colleagues to use your knowledge of the market to help shape our pending proposition and broker experience.

A bit about you

• A proven specialist Business Development Manager with a similar organisation, and be consistently meeting your targets with a desire to exceed expectations 
• Familiar with specialist lending, particularly larger ticket loans and more complex lending (HNW, Expat, Let, Bridging finance)
• Have strong business development skills with broad market knowledge and presence and with excellent communication skills
• An existing network of Brokers who can support you and enable your own success at MHBS
• Able to operate with the Societies commercial goals, lending guidelines, and risk framework in mind
• Good knowledge of the end to end lending process, with a particular focus on more complex lending including HNW, Expat, Let and Bridging finance
• Excited to hit the ground running and to make an instant positive impact on the Society and the communities that we operate in.

What we can offer you

• Fair and competitive salary evaluated against market data and annual discretionary bonus scheme
• 10% company pension contribution and 5% individual contribution (which you can opt to increase)
• 27 days holiday every year – which includes your birthday off + bank holidays on top + you can buy up to an additional five days holiday per year
• Professional well-being support and private health insurance and medical cash plan
• Electric Vehicle Salary Sacrifice Scheme in partnership with Love Electric
• Family friendly policies including enhanced, maternity, paternity and adoption leave
• Paid time off to support community and charity work
• Society sponsored study and qualifications
• Various surprise and delight moments throughout the year to help build team connection

What else do you need to know

Location: You will predominately work from home but will be required to travel to our offices when your role requires it

Salary: £45,000 – £52,000 per annum

Hours: 35 hrs per week

About Us

We are one of the fastest-growing building societies, delivering exceptionally strong financial results in 2023 when our assets grew to £722m, we achieved record levels of new mortgage lending of £198m, and saw the mortgage book grow 20% for the second year running. We plan to continue to grow sustainably, with the ambition of doubling their balance sheet over the next five years.

Consistently solid financial performance is augmented by excellent customer service.  We have an ambition to be known as the ‘best for brokers’ in our core markets and were awarded a Feefo Platinum Trusted Service award earlier this year for the third consecutive year of providing outstanding customer service.

We were proud to be recognised in The Sunday Times Best Places to Work listings 2024. We are committed to investment and training, development and succession planning so that we attract and retain the best people and allow them to achieve their true potential.

As a mutual, maximising profit is not our objective. The aim over the long term is to optimise the delivery of benefits to members and the communities they live in, whilst generating sufficient profit to keep the Society secure, maintain our capacity to grow the business and invest for the future. In 2023 we launched our Thrive! Agenda which is our commitment to fight for our customers and the communities they live in to thrive.

How to Apply

Please submit both your CV and cover letter to recruitment@mhbs.co.uk. 

Job description:

This is a fantastic opportunity for a customer centric individual to join our organisation that put their customers, colleagues and communities at the heart of everything they do.

Duties and responsibilities:

• Delivering exceptional customer service 
• Provide help and support to customers and colleagues
• To ensure the customer journey results in good customer outcomes
• Demonstrate a full knowledge of the client’s products
• Deliver competent till management
• Ensure the correct policies, processes, and procedures are followed at all times.
• Commitment to the organisation’s purpose and contribute to this through their Thrive agenda
• General administration tasks to support the smooth running of the Branch

Full training will be given and ongoing support to ensure you develop into the role and be the best you can be.

Skills and experience required:

• Good customer service skills gained in a customer facing role 
• High levels of accuracy and numeracy
• Flexible & adaptable 
• Sense of community
• Passionate about what you do 

Working hours:

Monday, Tuesday, Wednesday and Friday from 9am – 2pm. Saturdays on a rota basis, 8.45am – 12.15pm. 1 Saturday per month, all Saturdays are worked at the Market Harborough branch and travel and expenses will be paid. 

If you would like to apply for the above position, click here.

Job description:

We welcome applicants who have the skills and passion for digital content creation and are excited to contribute to a dedicated team in a thriving industry. The Society has a reputation for providing an outstanding level of customer service and have recently been published in the Sunday Times Best Places to Work 2024.

Duties and responsibilities:

• Create and deliver engaging and impactful content to build genuine connections between the client and its audiences (savers, borrowers, brokers, communities) in a way that increases the client’s profile, online presence, and visibility.
• Plan and produce a programme of digital content to be used across website, email and social media channels, increasing engagement with key audiences and stakeholders.
• Develop creative ideas and suggest new, innovative ways of delivering digital content to keep up-to-date with latest digital market trends.
• Update and optimise the website from an SEO and UX perspective, including writing copy for news items.
• Liaise with internal and external stakeholders to capture and edit original photo, audio and video content.
• Write engaging and informative captions, articles, slides and social media posts.
• Create eye-catching design assets which are differentiated and stand out in the crowded digital space.

The successful applicant should have: 

• Experience in optimising digital channels including website, social media and email
• Campaign management – proven experience of delivering results and improvements
• Strong photography, videography and editing skills, with a good eye for visual content and attention to detail
• Experience of creating/editing artwork using packages such as InDesign, Photoshop, Adobe Illustrator or Canva
• Experience shooting and editing Tik-Tok style, short-form video content and Instagram reels
• Highly analytical with an understanding of digital analytics and the tools to monitor, manage and evaluate performance
• Excellent copywriting and proof-reading skills

We can offer a hybrid approach to the working week, with 2 days in the office and the remaining 3 working remotely. We would like the role holder to be office based on a Thursday, but the other day is your choice.

If you would like to apply for the above position, click here.

We’re always keen to talk to energetic and talented people who would like to join our team.

If you would like to find out more about our about joining our team, please contact Debbie and Charlotte at recruitment@mhbs.co.uk.