Helping you stay protected
Keeping your money and personal details safe
We’ve got tips and guidance to help you keep your money and your personal information protected. We can also help if you suspect you’ve been the victim of financial abuse.
APP scams happen when someone is tricked into sending money to a fraudster posing as a genuine payee.
Click below to find ways to stay protected.
Have you been a victim?
https://mhbs.co.uk/victim
If you’ve been a victim of a scam its important you report it.
As vigilant as we all may be these things do sometimes happen, if you ever send money electronically to another person or company and believe as a result you have been a victim of fraud you can report this to the financial organisation from where you sent the money.
Whilst we usually only send money to your nominated bank account MHBS is a member of the APP (Automated Push Payment) Scam Reimbursement scheme and you can therefore report directly to us if you believe money you have sent from your MHBS account to an account in someone else’s name was part of a fraud.
To report a transaction please call us immediately on 01858 412412, email customersfirst@mhbs.co.uk or send a Message using the Online Service. We are open Monday to Friday 9am to 5pm (excluding bank holidays). One of our friendly experienced colleagues will be more than happy to help.
If the payment was sent from your bank or another financial institution its really important you contact them immediately to raise your concerns.
In addition if you believe you have been the victim of a fraud you should report it to the police by dialling the non emergency number 101. If you or someone else is in immediate danger of risk or harm dial 999 now.
You can also report a fraud via the actionfraud.police.uk website
