Get in touch​

Thanks for being part of Market Harborough Building Society. We look forward to hearing from you. Here you’ll find the different options available for getting in touch. 

If you’re an existing customer or your enquiry relates to your personal information or account details, we kindly ask that you send us a secure message via the Online Service Messages tab.

For your safety and privacy, we’re unable to provide personal information through the customersfirst email address. 

For anything else, contact us on the details below. 

Christmas & New Years opening times

Our telephone lines will be closed from 12.30pm on Wednesday 24th December and will re-open as normal on Monday 29th December. 

They will then close again from 3.30pm on Wednesday 31st December and will re-open as normal on Friday 2nd January. 

For our branch opening times please click here.

Christmas and New Year payment processing 

Please note that requests received for electronic payments after 12pm on Wednesday 24th December 2025 will not be processed until Monday 29th December, in addition, payments received after 12pm on Wednesday 31st December 2025 will not be processed until Friday 2 January 2026. The cut off time will change to 12 pm for all working days during the festive period.

Our phone lines are open from 9.00am to 5.oopm Monday to Friday, not including bank holidays. 

We’ll be happy to talk about any of the areas below, and more.

  • Savings
  • Online service
  • Mortgages
  • General enquiries
 

Intermediaries, you’ll find details for our Specialist Business Development Mangers by visiting our intermediary contact page.

Email us

Savings/general enquries: customersfirst@mhbs.co.uk

If you’re an existing customer or your enquiry relates to your personal information or account details, we kindly ask that you send us a secure message via the Online Service Messages tab.

For your safety and privacy, we’re unable to provide personal information through the customersfirst email address. 

 

New mortgage  enquiries: directmortgages@mhbs.co.uk

General mortgage enquiries/payment support: mortgagesupport@mhbs.co.uk

Intermediaries: intermediaries@mhbs.co.uk 

Freepost address

If you wish to post your passbook, cheques or withdrawal instructions to us, please send them to the following freepost address. 

Freepost MARKET HARBOROUGH BUILDING SOCIETY (format must be exactly like this)

Visit a branch

or

Market Harborough Head Office,

Welland House
The Square
Market Harborough
Leicestershire
LE16 7PD

Please view our latest service update page for information about branch safety measures and current services.

T 01858 412412
Currently closed
Opening hours:
Mon, Tue, Wed, Thurs & Fri – 9.30am to 3pm
Sat – 9.00am to 12.00pm
Thu – Closed