COVID latest Service update

COVID latest

Service update

After much consideration we have decided to keep our COVID safety measures in place for the time being, to protect our team members and customers. Below you'll find details of any ways of working that remain affected.

Select from the following options:

For more information about getting in touch with us, for any reason, including those shown below, please visit our contact us page. 

  • Savings and general enquiries
  • Online service
  • Mortgage payments
  • Other mortgage enquiries
  • Intermediary enquiries
  • Other

We’re keeping some safety measures in place for now to protect team members and customers. You’ll find more detail below about what this means for your branch visit.

Face masks

We politely request that you continue to wear face coverings in our branches.

Social distancing

Please respect the social distancing guidelines by queueing outside our branch and patiently waiting for the member ahead of you to complete their transaction and exit the premises safely. Remember to keep a distance of at least two metres (six feet) between you and others at all times.

If you or someone you’ve been in contact with has experienced symptoms, or has recently been to a high risk area, please help us by not visiting our branches during the isolation period.

Hand sanitiser

Each branch has hand sanitiser available. We ask customers to use it both upon entering the branch and again after their transaction.

Welcome desk and interview rooms temporarily closed

To ensure social distancing, we have temporarily withdrawn our welcome desk and savings/mortgage interview services. Our team members will be happy to help you at the branch counter.

Access 24/7 via our Online service

Did you know you can check your account balance and transfer money to your nominated bank account using our Online Service?

If you haven’t already done so, you can register for our Online Service to access your account(s) without having to visit a branch. You can also contact us at customersfirst@mhbs.co.uk, or over the phone using the numbers listed in the Get in touch section.

Paying in to your account

The best way to pay into your account is by making an electronic transfer from your bank account, please ensure that you quote all of the following numbers:

Sort Code: 20-49-16
Account Number: 70608386
Reference: Your Market Harborough Building Society 11-digit Account Number.

Please note that certain banks do not automatically provide a reference number field if you bank with them online. You may have to telephone them so that they can set up this information for you.

If you are unable to make a bank transfer we accept cheques, debit card payments and notes in branch. We are also able to accept a maximum of two full bags of coin each week per customer.

If you wish to post a cheque payment please send it to the following address or email customersfirst@mhbs.co.uk and we will send you a freepost envelope:

Market Harborough Building Society, Welland House, The Square, Market Harborough, LE16 7PD

Changes to electronic payments?

Requests received after 3pm, or on a non-working day, will be processed on the next working day until further notice.

We have a range of frequently asked questions on our Facing payment difficulties FAQs page to help you manage your mortgage during this period. You’ll also find details about how to get in touch to let us know so we can talk about your options.