COVID-19 latest Service update

COVID-19 latest

Service update

Latest update 9 October 2020

Safety is still our top priority whilst COVID-19 remains a risk to all of us. We are continuing to take measures to protect customers and team members whilst providing the best service we can. This includes making some changes to our branch opening times, the transactions we can complete in branch and the ways you can get in touch with us. You'll find more detail below. To see the latest updates and guidance around COVID-19, visit nhs.uk/coronavirus.

Select from the following options:

What is the best way to get in touch about a recent letter I’ve received about a change to my savings account?

If you would like to speak to someone about a recent savings account change letter that you have received, you can find out more by visiting this dedicated page or calling 01858 412511 from 10.00am – 2.00pm Monday, Thursday and Friday.  Alternatively please see the ‘Get in touch’ section on this page.

How can I pay into my savings account?

The best way to pay into your account is by making an electronic transfer from your bank account. If you are unable to make a bank transfer we accept cheques, debit card payments and notes in branch. Unfortunately we are unable to accept coins at this time.

If you wish to post a cheque payment please send it to the following address or email customersfirst@mhbs.co.uk and we will send you a freepost envelope:

Market Harborough Building Society, Welland House, The Square, Market Harborough, LE16 7PD

What are the changes to electronic payments?

Requests received after 3pm, or on a non-working day, will be processed on the next working day until further notice.

Can  I open a new savings account?

We have made the difficult decision to suspend new savings account openings in branch until further notice. This is whilst we focus on maintaining our first class service for your existing accounts during this difficult period.

If I’m having difficulty meeting my monthly mortgage payments, what can I do?

We’ve a range of frequently asked questions on our Facing payment difficulties FAQs page to help you manage your mortgage during this period. You’ll also find details about how to get in touch to let us know so we can talk about your options.

What are the next steps if I already have a mortgage payment deferment in place?

We’ve a range of frequently asked questions on our Mortgage payment deferment FAQs page to help you understand what will happen once you have a mortgage payment deferment period in place or what your options might be as it comes to an end.

You’ll also find our contact details on this page in case you want to find out more or make a change to your mortgage payment deferment arrangement.

Can I get in touch about a current mortgage application?

  • If you are an applicant, solicitor or intermediary enquiring about a mortgage application please contact us on 01858 412607 or 01858 412603
  • If you are calling to make a payment by card for fees such as valuation or application, ring 01858 412603 or email processing@mhbs.co.uk
  • If you are an applicant, solicitor or intermediary enquiring about a mortgage offer or outstanding information ahead of completion, please contact us on 01858 412606 or 01858 412405
  • These numbers are available Monday to Friday

How can I make a mortgage payment?

If you would like to make your normal monthly mortgage payment please email mortgagesupport@mhbs.co.uk with your telephone number so we can return your call.  Alternatively you can make a bank transfer using the following details:

Sort Code: 20-49-16
Account Number: 70608386
Reference: Your Market Harborough Building Society 11 digit mortgage account number.

When transferring money from a bank or another building society account to your Market Harborough Building Society account please ensure that you quote all of the numbers otherwise the payment may not successfully reach your account.

Some banks don’t automatically provide a reference number field if you bank with them online. You may have to telephone them so that they can set up this information for you.

Can I talk to someone about my existing Market Harborough Building Society mortgage?

To contact our Mortgage Support team concerning your existing mortgage account please call a number from below.  We are experiencing a high volume of calls, please bear with us. Alternatively, you can arrange a call back by emailing your name and telephone number to mortgagesupport@mhbs.co.uk with a brief description of your enquiry. Please don’t send sensitive information such as your account number by email.

If you have any questions concerning a change of product or borrowing further funds, please contact our sales team at directmortgages@mhbs.co.uk.

01858 412404 (9.00am – 5.00pm Mon – Fri)

01858 412515 (9.00am – 5.00pm Tues & Weds)

01858 412598 (9.00am – 5.00pm Weds, Thurs & Fri)

01858 412410 (9.00am – 5.00pm Mon & Tues, 9.00am – 3pm Weds & Thurs)

Can I visit my local branch?

To help protect other customers and team members from COVID-19 we’re asking that you only visit branches where your transaction is essential, ideally once a week at the most.

What is the alternative to visiting my branch?

Now is a good time to check that we have your most up to date contact details. You can do this by logging in to our Online Service or by emailing customersfirst@mhbs.co.uk.

If you haven’t already done so, you can also register for our Online Service to access your account(s) without having to visit a branch.

Paying in

The best way to pay into your account is by making an electronic transfer from your bank account. If you are unable to make a bank transfer we accept cheques, debit card payments and notes in branch. Unfortunately we are unable to accept coins at this time.

If you wish to post a cheque payment please send it to the following address or email customersfirst@mhbs.co.uk and we will send you a freepost envelope:

Market Harborough Building Society, Welland House, The Square, Market Harborough, LE16 7PD

Current branch opening hours

Market Harborough, Desborough and Kettering branches:
Mon, Tue, Wed & Fri – 9.30am to 1.30pm
Thu & Sat – Closed
Corby, Kibworth and Rothwell branches:
Tue, Thu & Fri – 9.30am to 1pm
Mon, Wed & Sat – Closed

 

These opening hours are subject to change.

What safety measures do you have in place?

Social distancing

Please respect the social distancing guidelines by queueing outside our branch and patiently waiting for the member ahead of you to complete their transaction and exit the premises safely. Remember to keep a distance of at least two metres (six feet) between you and others at all times.

If you or someone you’ve been in contact with has experienced symptoms, or has recently been to a high risk area, please help us by not visiting our branches during the isolation period.

Face masks

Customers visiting branches are required to wear a face covering in line with Government guidance.

Hand sanitiser

Each branch has hand sanitiser available. We ask customers to use it both upon entering the branch and again after their transaction.

Welcome desk and interview rooms temporarily closed

To ensure social distancing, we have temporarily withdrawn our welcome desk and savings/mortgage interview services. Our team members will be happy to help you at the branch counter.

Below you’ll find contact details for the following areas:

  • Savings and general enquiries (including if you have received a recent letter from us about changes to your savings account)
  • Online service
  • Mortgage payments
  • Other mortgage enquiries
  • Intermediary partners

Savings and general enquiries

If you would like to speak to someone about a recent savings account change letter that you have received, you can find out more by visiting this dedicated page or call 01858 412511 from 10.00am – 2.00pm Monday, Thursday and Friday.

We are experiencing a high volume of calls, please bear with us. You can arrange a call back by emailing your name and telephone number to customersfirst@mhbs.co.uk with a brief description of your enquiry. Please don’t send sensitive information such as your account number by email.

For all queries call a phone number from below. If the line is busy, please try an alternative number or call back later.

01858 412251 (9.00am – 5.00pm Mon-Fri)

01858 412511 (10.00am – 2.00pm Mon, Thurs and Fri)

01858 412273 (9.30am – 1.00pm Mon – Fri)

01858 412501 (9.00am – 5.00pm Mon-Fri)

01858 412513 (9.00am – 5.00pm Wed and 2.00pm – 5.00pm Mon, Tues, Thurs, Fri)

01858 412502 (9.00am – 5.00pm Mon – Wed)

01858 412508 (9.00am – 5.00pm Mon – Fri)

01858 412505 (9.00am – 5.00pm Tues – Fri)

Online Service

For Online Service queries please log on and send us a secure message or you can call:

01858 412502 from 9.00am – 5.00pm Monday to Wednesday

Alternatively please try one of our other support numbers shown above.

Mortgage Payment Team

This team can help if you are having difficulty meeting your monthly mortgage payments or if you already have a mortgage payment deferment in place.

To find out more please visit our Mortgage payment guidance page.

Get in touch about a mortgage application, to make your usual mortgage payment or make a general enquiry about your mortgage

Please visit our dedicated mortgage team page to find the contact details for the team that are best placed to answer your enquiry.

Intermediary partners

You can contact the Intermediary Team by emailing brokers@mhbs.co.uk or get in touch with your local Specialist Lending Manager below who will be happy to help with any new enquiries or existing case queries.

South East and London – Chris Thompson, 07885 933595, cthompson@mhbs.co.uk.

North East and Scotland – Claire Kotzé, 07701 387716, ckotze@mhbs.co.uk.

North West and East Midlands – Daniel Hopper, 07719 524487, dhopper@mhbs.co.uk.

South West – Rohan Hardeman, 07719 524493, rhardeman@mhbs.co.uk.

West Midlands and Wales – Vicki Jones, 07966 503276, vjones@mhbs.co.uk.

Alternatively, please visit our intermediary page for further details.