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Job description:

We are looking for an experienced customer service professional to join our busy Desborough branch. This is a fantastic opportunity for a customer centric individual to joining a successful award-winning organisation that put their customers, colleagues and communities at the heart of everything they do.

Duties and responsibilities:

• Delivering exceptional customer service 
• Deliver competent till management service
• Demonstrate a full knowledge of the clients products (Full product training will be provided)
• Ensure that correct policies, processes and procedures are followed at all times
• Commitment to the business objectives and contributing to these accordingly
• Provide help and support to customers and colleagues where required
• Ensuring the customer journey results in good customers outcomes
• Security of customers data
• General administration

Skills and experience required:

• Good customer service skills gained in a customer facing role 
• High levels of accuracy and numeracy
• Flexible & adaptable 
• Sense of community
• Passionate about what you do 

Working hours:

Monday, Tuesday, Wednesday and Friday from 9am – 2pm (20 hours). Saturdays on a rota basis, 8.45am – 12.15pm. 1 Saturday per month, all Saturdays are worked at the Market Harborough branch and travel and expenses will be paid. 

How to apply

Please submit your cv to recruitment@mhbs.co.uk. 

Job Description:

An exciting opportunity has arisen at our Market Harborough Head Office due to continued success and department expansion. We are looking to appoint a Customer Advisor to support our multi-branch operations across the UK.

Working directly with the department Team Leader, this is a varied and customer-focused role that offers something different every day. The successful candidate will play a key part in upholding the high standards of service and quality our organisation has been known for over the past 100 years.

Duties and responsibilities:

• Responding to incoming customer enquiries via telephone, email, and online platforms in a friendly, professional, and solution-focused manner
• Maintaining accurate records of customer interactions and account updates using our in-house database
• Closing customer accounts when required and ensuring all correspondence is logged appropriately
• Sending outbound communications via SMS, email, and post to raise awareness and provide updates
• Collecting and recording customer feedback and ensuring it is processed internally
• Supporting team members with workloads when needed

We’re looking for someone who:

• Has excellent communication skills and a confident, professional telephone manner
• Is highly customer-focused and enjoys problem-solving
• Has a good working knowledge of Microsoft Office
• Has experience in a customer service, contact centre, or administrative role—ideally within a regulated environment such as insurance, legal, or finance

You’ll receive one-to-one support to become familiar with our processes and procedures, ensuring you’re set up for success from day one.

This is a permanent, full-time position based in Market Harborough (LE16 7LT), offering a salary of £23,660 per annum. The role is Monday to Friday, 9:00 AM to 5:00 PM (35 hours per week). Once fully trained, the role becomes hybrid, with a minimum of two days per week on-site (Thursday is a company-wide office day).

Benefits include:

• 27 days of annual leave plus bank holidays
• An additional day off for your birthday
• Excellent pension scheme with generous employer contributions
• Ongoing training and development opportunities
• Friendly and supportive team environment

How to Apply

If you’d like to apply for the above, please click

Job description:

An exciting opportunity has arisen at our Market Harborough Head Office due to continued success and department expansion. We are looking to appoint a Training Coordinator to support our multi-site operations across North Northamptonshire and South Leicestershire.

Working directly with branch staff, this is a varied and people-focused role that offers something different every day. The successful candidate will play a key part in upholding the high standards of service and quality our organisation has been known for over the past 100 years.

Duties and responsibilities:

• Delivering, educating and training branch staff on company products, policies and procedures and supporting their learning and development to ensure customer satisfaction and encouraging communication
• Ensuring all staff’s training modules are completed and up to date, updating company modules and training procedures when required
• Welcoming and then conducting day one inductions with branch new starters
• Identifying development opportunities for branch staff, including potential for transfer to Head Office, devising training plans for these opportunities to come to fruition
• Provide and document feedback to Line Manager on individuals training plans, positive progression and any areas of concern
• All administration related to the role

We’re looking for someone who:

• Has excellent communication skills and a friendly, confident manner
• Can adapt their training style to suit different learning needs
• Has experience in a training, learning & development, or instructor role—ideally within retail, customer service, or finance

You’ll receive one-to-one support to become familiar with our processes and procedures, ensuring you’re set up for success from day one.

This is a permanent, part-time position based in Market Harborough (LE16 7LT), offering a salary of up to £25,000 per annum, pro rata, depending on experience. The role is for 20 hours per week, working Monday to Friday from 9:00 AM to 1:00 PM. Benefits include 27 days of annual leave (pro rata) plus bank holidays and an additional day off for your birthday, along with a pension scheme featuring excellent employer contributions and ongoing training and development opportunities.

How to Apply

If you’d like to apply for the above, please click here.

Job description:

An exciting opportunity has arisen at our Market Harborough Head Office due to an upcoming retirement. We are looking to appoint a Premises Coordinator to support our multi-site operations across North Northamptonshire and South Leicestershire.

Working directly with the Head of Footprint, this is a varied and hands-on role that offers something different every day. The successful candidate will play a key part in maintaining the high standards of service and quality our organisation is known for.

Duties and responsibilities:

• Manning main reception as an ambassador of the organisation, meeting and greeting all site visitors, ensuring all signing in processes are completed, as well as providing H&S information. Tending to any unannounced visitors, as well as receiving deliveries & post, distributing across site network
• Working as a key component within the Facilities team, pro-actively identifying any site maintenance needs, as well as reacting to any site maintenance needs that are brought to your attention, prioritising work loads and managing expectation of time-scales
• Arranging and co-ordinating repairs and improvements with external contractors, from cradle to grave, sourcing correct contractors for project requirements, obtaining quotations, diary management, monitoring progress, and final results, authorising invoice payment
• Coordinate Community Event room hire, providing excellent customer service to event attendees, ensuring set up is all prepared and ready for a smooth event, obtaining feedback following event and booking return events
• Working closely with internal departments including Marketing and IT in relation to internal events such as AGM’s and on-site company calendar events (including whole company socials), to ensure a smooth process from set up to deconstruction
• Being a leader in the site achieving ESG & B Coups accreditation, and assisting with any policy or procedure roll-outs required for the accreditation, updating and maintaining these policies when required

We’re looking for someone who:

• Has a good working knowledge of Microsoft Office, including PowerPoint and Excel
• Is an excellent communicator with strong organisational skills
• Brings a confident, friendly, and helpful approach to their work

You’ll receive one-to-one support to become familiar with our processes and procedures. This role would be ideal for someone with experience in facilities coordination, maintenance administration, or a site coordinator position.

The role operates Monday to Friday, from 10:00 AM to 6:00 PM, and includes a generous benefits package: 27 days of annual leave plus bank holidays, with an additional day off for your birthday. You’ll also benefit from an excellent pension scheme with enhanced employer contributions, on-site parking, and ongoing training and development. The position is available for an immediate start, and you’ll be joining a friendly, supportive team environment. A full UK driving licence is required due to travel between local sites.

How to Apply

If you’d like to apply for the above, please click here.

Job description:

Are you an experienced Mortgage Case Manager looking for the next step in your career? Do you want to take on more responsibility within a team and develop relationships both internally and externally? If so, this opportunity could be perfect for you.

We are a dynamic society based in a new, modern office on the outskirts of Market Harborough. We offer a flexible, hybrid working approach and a wide range of mortgage lending options. Our Case Management team is dedicated to packaging, processing, and assessing new decisions in principles and mortgage cases. Join us and be part of a team that values growth and collaboration.

Working in a team of 3 – 4, this is a hands-on role, where you will be managing your own mortgage caseload, along with reviewing and allocating any new mortgage cases submitted to the team.

Duties and responsibilities:

• To allocate new decision in principle applications and new mortgage applications, ensuring cases are allocated according to underwriter and case manager skills and experience.
• To assess new decision in principle enquiries in line with lending policy and underwriter’s guidance
• To support the underwriting team with the smooth progression of mortgage applications
• To undertake the initial assessment for a decision in principle on case hub and pass to the underwriter for full assessment
• To undertake an initial assessment of the mortgage application identifying key risks in each case
• To develop positive working relationships with all key stakeholders to achieve positive customer outcomes during the mortgage application process
• Look for process improvements and provide feedback to all relevant teams to ensure continual improvement and ownership

This is a fantastic opportunity for an individual who has a wealth of experience in processing a range of mortgages and has previously assessed and produced decisions in principles. Communication is important in this role and having skills in both internal and external relationship management is essential.  

In return, you will receive a competitive salary, a hybrid working week (ideally working at our head office on Wednesdays and Thursdays, with the remainder working remotely), 27 days of holiday (increasing with service), a pension scheme, medical insurance, and more!

How to Apply

If you’d like to apply for the above, please click here.

Job description:

We are seeking a highly capable and personable Business Development Manager (BDM) to take ownership of our key South Coast territory. This role is more than just sales; it requires someone who can manage complex cases from DIP through to completion, collaborating closely with brokers, underwriters, and credit teams to deliver bespoke lending solutions, often in the high-value, complex mortgage and bridging space.

This position would suit a seasoned BDM with a deep understanding of the specialist lending market or a roving underwriter looking to transition into a more commercially focused, relationship-driven role.

Duties and responsibilities:

• Manage and grow a panel of mortgage intermediaries within the defined South Coast area.
• Build a strong sales pipeline—from enquiry and DIP through to Credit Committee—ensuring smooth handover to Case Management and Underwriting teams.
• Cultivate relationships through review meetings, networking events, and strategic planning to increase application volumes and intermediary engagement.
• Actively manage your territory and time, ensuring effective face-to-face and virtual engagement.
• Monitor and measure performance against key metrics including volume targets and conversion ratios.

Skills and experience required:

• A strong understanding of the UK specialist mortgage market and intermediary channels in the Southern region.

Essential Experience & Qualifications:

• Proven success in a BDM or sales role within the intermediary mortgage market.
• Previous experience managing mortgage intermediary relationships.
• Full UK driving licence and access to your own vehicle.
• Must be based within the defined geographical region (Southampton / Guildford / Redhill / Brighton / Portsmouth / Medway / Kingston Upon Thames / Sutton / Croydon / Bromley / Kent / Dartmouth areas).
• CeMAP qualification.

In return, we offer a competitive salary and an uncapped bonus scheme, along with a car allowance and mileage reimbursement. The role provides the flexibility of remote working and autonomy over your territory. You will have the opportunity to shape and grow a key region within our forward-thinking organisation, supported by a collaborative team environment with regular training and development.

How to Apply

If you’d like to apply for the above, please click here.

Job description:

We are seeking a dedicated and experienced individual to join our Compliance department as a Deputy Money Laundering Reporting Officer and Data Protection Officer.

This role offers an excellent opportunity for you to contribute towards safeguarding our financial operations and ensuring adherence to data protection laws within a dynamic and fast-paced environment.

Duties and responsibilities:

• You will implement and oversee our compliance programs addressing money laundering and data protection.
• You will provide advice and guidance on matters related to anti-money laundering and data protection laws and regulations.
• You will monitor our compliance systems and controls to ensure they are effective in identifying, preventing, and managing risks associated with money laundering and data breaches.
• You will prepare comprehensive reports for senior management on compliance status and identify any areas of vulnerability.
• You will conduct regular audits and reviews to ensure execution of compliance standards.
• You will train and educate employees on compliance procedures and policies related to money laundering and data protection.

Skills and experience required:

• You have extensive knowledge in data protection compliance and regulations.
• You have proven ability to stay abreast of legal and regulatory developments affecting compliance.
• You possess excellent communication skills, capable of engaging effectively across all levels of the organization and with external bodies.
• You have demonstrated leadership and problem-solving capabilities.
• You are able to maintain confidentiality and manage sensitive information.

How to Apply

If you’d like to apply for the above, please click here.

We’re always keen to talk to energetic and talented people who would like to join our team.

If you would like to find out more about our about joining our team, please contact Debbie and Charlotte at recruitment@mhbs.co.uk.