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Job description:

This is a fantastic opportunity for a customer centric individual to join our organisation that put their customers, colleagues and communities at the heart of everything they do.

Duties and responsibilities:

• Delivering exceptional customer service 
• Provide help and support to customers and colleagues
• To ensure the customer journey results in good customer outcomes
• Demonstrate a full knowledge of the client’s products
• Deliver competent till management
• Ensure the correct policies, processes, and procedures are followed at all times.
• Commitment to the organisation’s purpose and contribute to this through their Thrive agenda
• General administration tasks to support the smooth running of the Branch

Full training will be given and ongoing support to ensure you develop into the role and be the best you can be.

Skills and experience required:

• Good customer service skills gained in a customer facing role 
• High levels of accuracy and numeracy
• Flexible & adaptable 
• Sense of community
• Passionate about what you do 

Working hours:

Monday, Tuesday, Wednesday and Friday from 9am – 2pm (20 hours). Saturdays on a rota basis, 8.45am – 12.15pm. 1 Saturday per month, all Saturdays are worked at the Market Harborough branch and travel and expenses will be paid. 

If you would like to apply for the above position, click here.

Job description:

This is a fantastic opportunity for a customer centric individual to join our organisation that put their customers, colleagues and communities at the heart of everything they do.

Duties and responsibilities:

• Deliver exceptional customer service 
• Provide help and support to customers and colleagues
• To ensure the customer journey results in good customer outcomes
• Demonstrate a full knowledge of the client’s products
• Deliver competent till management
• Ensure the correct policies, processes, and procedures are followed at all times.
• Commitment to the organisation’s purpose and contribute to this through their Thrive agenda
• General administration tasks to support the smooth running of the Branch

Full training will be given and ongoing support to ensure you develop into the role and be the best you can be.

Skills and experience required:

• Good customer service skills gained in a customer facing role 
• High levels of accuracy and numeracy
• Flexible & adaptable 
• Sense of community
• Passionate about what you do 

Working hours:

Monday, Tuesday, Wednesday and Friday from 9am – 2pm (20 hours). Saturdays on a rota basis, 8.45am – 12.15pm. 1 Saturday per month, all Saturdays are worked at the Market Harborough branch and travel and expenses will be paid. 

If you would like to apply for the above position, click here.

Job description:

Can you bring products and services to life through inspiring content that engages audiences?

We’re recruiting for a talented Marketing Executive. This role presents an excellent opportunity for the successful candidate to join a dynamic team to deliver innovative mortgage and savings-focused campaigns with content that builds product and brand awareness, and ultimately generates consistent and repeated sales.

Do you have marketing campaign and content experience in financial services? We’re looking for our next team member who can bring a passion for delivering copy (sometimes of a technical nature) and a keen eye for detail.

The role will be focused on the marketing of specific regulated financial products and services.

As Marketing Executive, you’ll have the following responsibilities:

• Take ownership for planning and delivering campaigns tailored to B2B and B2C audiences – including direct customers and mortgage intermediaries. Deliver communications across a variety of channels including (but not limited to), website, email, in-branch material and press, digital activity.
• Measure and evaluate activity – including providing regular reporting on initiatives, and progress against objectives. Explore new opportunities and make recommendations for ongoing improvements to maximise impact and reach.
• Work collaboratively with key teams to successfully manage engagement with our audiences and ensure communications remain within regulatory guidelines.
• Ensure the customer journey results in good customer outcomes and the security of customer and employee data. Be the voice of the customer and champion their needs.

On a day to day basis: 

• Managing the positioning and promotion of the Society’s mortgage and savings ranges as well as delivery of brand awareness activity. Looking for opportunities to share positive messages
• Planning and delivering mortgage communications, incorporating both mortgage product updates and promotions.
• Planning and delivering savings communications, to include online and offline material.
• Engaging with third party agencies and providers to seek wider input and set up external advertising.
• Encouraging increased customer feedback, including via our partner Feefo and promoting testimonials.
• Managing and supporting other projects as needed to help team priorities.
• Taking ownership for your own training and development requirements and proactively driving the process.

We can offer a hybrid approach to the working week with 2 days in the office, to include Thursdays. Applications for part-time working hours will also be considered – either 4 days per week or 9.00am – 3.00pm Monday – Friday.

If you would like to apply for the above position, click here.

Job description:

We are currently seeking an experienced mortgage professional to join our mortgage servicing team. Proficiently handle all responsibilities associated with mortgage back-book servicing and successfully execute projects assigned within the team. This role requires a comprehensive understanding of specialist mortgage lending.

Duties and responsibilities:

• Implement and maintain monitoring processes and controls for short-term loan repayment strategies.
• Implement and maintain monitoring processes and controls for development loans.
• Actively participate in the arrears support ‘B-Team’ and assist in managing cases when necessary.
• Oversee monitoring processes and controls for commercial mortgages and private portfolio landlord mortgages to ensure timely receipt of information and completion of annual reviews.
• Keep the Mortgage Support/Mortgage Specialist procedures manual up to date.
• Collaborate with team members to facilitate the sharing of specialist knowledge.
• Establish and maintain controls and monitoring for large loan management, quality of the mortgage book, lending into retirement customer management, vulnerable customers, and the development of risk recording/management systems.
• Maintain a high level of knowledge of processes and procedures for arrears, forbearance, interest-only, and term expiry to assist colleagues as required.
• Support the Relationship Manager in adhering to all FCA Guidance, ensuring compliance by revising policies and procedures accordingly, with a focus on vulnerable customers.
• Deputise for the Mortgage Specialist Manager as needed.
• Ensure that the customer journey results in positive customer outcomes.
• Safeguard customer and employee data security.
• Conduct comprehensive monitoring for short-term and development loans, ensuring compliance and implementing exit strategies.
• Contribute to ongoing oversight of the back book monitoring list.
• Engage with long-term mortgage borrowers post-completion.
• Conduct commercial annual reviews and liaise with solicitors for consent requests.
• Support arrears oversight, assess book quality, and manage lending into retirement.
• Demonstrate empathy towards vulnerable customers, finding suitable repayment solutions.
• Liaise with solicitors and estate agents for property repossession.
• Contribute to risk recording/management systems and provide relevant reports.
• Obtain information for annual reviews and manage projects as required.
• Provide advice to back book borrowers on repayment strategy alterations.

Skills and experience required:

• Experience with a specialist mortgage lender
• Previous mortgage arrears experience
• Financial services background
• Customer service experience
• Attention to detail
• Ability to work on own initiative
• Ability to meet deadlines
• Previous experience in a Bridging and Development Finance would be desirable
• Previous experience in a Commercial Lending Environment would be desirable
• CeMAP qualification would be desirable

We can offer a hybrid approach to the working week, with 2 days in the office and the remaining 3 working remotely. We would like the role holder to be office based on a Thursday, but the other day is your choice.

If you would like to apply for the above position, click here.

We’re always keen to talk to energetic and talented people who would like to join our team.

If you would like to find out more about our about joining our team, please contact Debbie and Charlotte at recruitment@mhbs.co.uk.