Connecting with our Customers!
The Voices of Our Community
As a mutual, we’re proud to be owned by our members. That means your voice isn’t just heard—it’s central to everything we do. Whether it’s shaping our services, guiding our decisions, or helping us grow, your input is invaluable.
We connect with our members in many ways. From everyday chats with our customer service team to Customer Service Feedback calls, Trustpilot reviews, and local events, every conversation helps us understand what’s important to you.
We also run dedicated research panels, giving members a chance to share deeper insights into their experiences and expectations.
August Member Panel Spotlight
We recently hosted one of our Member Panel sessions, where a small, focused group of members came together to discuss savings, banking services, and community support.
These sessions are a valuable opportunity for us to hear directly from our members. Participants shared how they manage their savings, some use spreadsheets to track monthly finances, while others rely on banking apps for regular account checks. Savings goals ranged from epic rail journeys across continents to enjoying retirement through short European trips.
We also explored how members interact with our services. While online banking is the preferred method for most, branches remain important for personal contact and discovering new products. Security and fraud prevention were key topics, with members highlighting the importance of regular monitoring.
Community support was another important theme, members expressed pride in our local impact and suggested ways we could do even more, such as offering financial education workshops for younger people.
“We love the fact our Building Society is local. One of the reasons we chose Market Harborough Building Society was because it supports our community through various initiatives. It’s great to be part of something that directly helps our local area.”
— Mr. & Mrs. H
This feedback is already helping shape the future of our Society, from product design to the way we communicate. We’re proud to be a member-led organisation, and sessions like these remind us why staying connected to our members is so important. A heartfelt thank you to everyone who took part. We will be inviting members again very soon to join our next panel, and we look forward to meeting more of our valued members!
