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Job description:

We are looking for an experienced customer service professional to join our busy Desborough branch. This is a fantastic opportunity for a customer centric individual to joining a successful award-winning organisation that put their customers, colleagues and communities at the heart of everything they do.

Duties and responsibilities:

• Delivering exceptional customer service 
• Deliver competent till management service
• Demonstrate a full knowledge of the clients products (Full product training will be provided)
• Ensure that correct policies, processes and procedures are followed at all times
• Commitment to the business objectives and contributing to these accordingly
• Provide help and support to customers and colleagues where required
• Ensuring the customer journey results in good customers outcomes
• Security of customers data
• General administration

Skills and experience required:

• Good customer service skills gained in a customer facing role 
• High levels of accuracy and numeracy
• Flexible & adaptable 
• Sense of community
• Passionate about what you do 

Working hours:

Monday, Tuesday, Wednesday and Friday from 9am – 2pm (20 hours). Saturdays on a rota basis, 8.45am – 12.15pm. 1 Saturday per month, all Saturdays are worked at the Market Harborough branch and travel and expenses will be paid. 

How to apply

Please submit your cv to recruitment@mhbs.co.uk. 

Job description:

Do you enjoy leading and motivating a team to provide excellent customer service? We are seeking an experienced leader to manage our Desborough and Kettering Branches. You will lead and directly manage branch activity, motivating the teams to provide an exceptional customer experience.

Duties and responsibilities:

• Lead and drive excellent service and high performance across allocated branches.
• Delivery of individual branch business targets to meet company objectives and customers’ needs.
• Take responsibility for the smooth running of the Branches.
• Drive change and continuous improvement to the customer experience and embed delivery of process improvements for the benefit of customers.
• Deliver the customer proposition through service, ensuring vulnerable characteristics are effectively identified and needs met. Deliver positive customer outcomes and exceptional service levels for all customers.
• Train, coach, develop and inspire your team to ensure delivery of an excellent customer experience.
• To consider responsibilities in relation to Consumer Duty, specifically focussing on the Products and Services and Fair Value outcomes

Skills and experience required:

• Previous experience with managing/leading a team.
• Experience within a financial services setting.
• Customer service experience.
• Hold a UK driving licence and have your own vehicle.

Your time will be split between both branches. This is a full-time position, core hours being 35 per week, Monday to Friday.

Both branches operate at reduced hours, therefore there will be times during these hours that you can work from the head office in Market Harborough, Leicestershire, or at other branches if/when required.

There is a requirement to work one Saturday per month, and this is from 8.30 am – 12.30 pm, with an overtime payment.

How to Apply

If you’d like to apply for the above, please click here.

Job description:

Are you seeking a new opportunity where you can work for an organisation that always puts their customers first? We are a mortgage and savings provider, offering a wide portfolio of products to the market. We’re seeking an experienced leader to join us, to effectively manage colleagues within our Savings Support Team.

The team is circa 14, and they are responsible for any savings queries via telephone, online and more specialist, complex transactions. The strategy is to have two team leaders within this department, with each having line management responsibilities of circa 6/7 individuals.

Duties and responsibilities:

• To deliver a quality service to the savings customers being an expert for complex transactions.
• Provide help, support and feedback to customers and colleagues.
• Ensure vulnerable characteristics are effectively identified and needs met.
• Work with Savings Transformation lead to identify processes for development and improvement, operating in line with quality assurance guidelines
• Ensuring the customer journey results in good customer outcomes.
• Lead the team to, and personally deliver exceptional customer service in line with defined standards
• Manage the accurate and timely completion of risk-based actions such as audit, complaints and risk reports.
• Ensure accurate processing, timely release and competent authorisation of electronic payments processed via the Savings support team in line with Payment Service Regulations.
• Take ownership for your own training and development requirements and proactively drive the process

Skills and experience required:

• Previous experience within a call centre environment.
• Prior experience/exposure of leadership i.e. assistant manager, supervisor, coaching and/or training.
• Experience within a regulated environment would be desirable.

This is a fantastic opportunity for someone who thrives on fantastic customer service, and really wants to lead and motivate a dedicated team. There will be opportunities to review and advise on process improvements, and really have a hand in customer experience.

due to the nature of this role, they do require this individual to be office based circa 3/4 days per week, and more during the training period.

How to Apply

If you’d like to apply for the above, please click here.

Job description:

Do you thrive on building internal relationships? Really developing relationships and learning more about people; how they tick, what they do and how the role they play in a business works towards the overall goal?

This role is all about communication, creativity and the ability to tailor content to tell a story in a way that reaches all employees to increase overall engagement. We are very involved in the local community and have our own agenda when it comes to giving back to our colleagues, members and customers. Part of this role is supporting the delivery of this agenda through strong internal communications, ensuring all stakeholders are well informed, motivated and aligned with the Society’s goals and values.

Your day could range from speaking with different departments to discuss their part in the business’ purpose, really bringing their stories to life to share with colleagues, to discovering new ways/platforms to create even more engagement with employees.

Duties and responsibilities:

• To develop and execute internal communication plans: identifying opportunities to promote employee engagement and help foster a positive culture.
• To support the Executive Team in all aspects of communicating with the business to enable the community agenda to be delivered.
• To produce communications materials: Develop and author a variety of internal communications, including presentations, announcements, newsletters and blog posts to be delivered across a range of communications channels.
• To monitor and measure the effectiveness of internal communications, and make recommendations for improvement based on feedback and data analysis

Skills and experience required:

This role is a fantastic opportunity for an inquisitive personality who can build relationships with different individuals, being able to really understand their purpose in the organisation and create content/story telling in a way, that all areas of the business understand. Due to the nature of the role, this position does require the role holder to be office based 3 – 4 days per week.

How to Apply

If you’d like to apply for the above, please click here.

Role purpose

To promote the Society to the Intermediary Mortgage Market and enhance the profile of the society and support the sales team to deliver the new business target.

Maintain and manage relationships with key intermediary partners to promote our ability to understand the complex.

This is a field based position covering East London, Essex, Suffolk, Norfolk and Cambridgeshire.

In this role you’ll find yourself

• Proactively strengthen and manage key account relationships.
• Maintain excellent knowledge of the Society’s Lending Policy, products, procedures, and terms and conditions.
• The ability to build strong internal and external relationships.
• To maintain a high level of professional integrity keeping TCF principles at the forefront.
• Maintain high levels of personal self-motivation and enthusiasm.
• Be commercially astute with the ability to be an effective negotiator.

A bit about you

• Maintain full and accurate records of all business development activity, intermediary contact and resulting business.
• Provide support to the Propositions Team in the on-boarding and sign off of new intermediary partners.
• Maintain a thorough working knowledge of our lending policy and appetite of the niche residential market and competitors’ products terms and conditions.
• Proactively develop new broker connections, in-line with business needs and desires.
• Provide market intelligence to Head of Sales, and contribute to the development of new product strategy.
• Identify, report and manage risks within the business to minimise loss.

What we can offer you:

• Fair and competitive salary evaluated against market data 
• 10% company pension contribution and 5% individual contribution (which you can opt to increase)
• You can buy up to an additional five days holiday per year
• Professional well-being support and private health insurance and medical cash plan
• Electric Vehicle Salary Sacrifice Scheme in partnership with Love Electric
• Family friendly policies including enhanced, maternity, paternity and adoption leave
• Paid time off to support community and charity work
• Society sponsored study and qualifications
• Various surprise and delight moments throughout the year to help build team connection

What else do you need to know

Comprehensive benefits package: c £60,000 (depending on experience)

This is a field based position covering East London, Essex, Suffolk, Norfolk and Cambridgeshire.

Ideally situated in or near London as this position requires significant travel. 

How to Apply

If you’d like to apply for the above, please click here

We’re always keen to talk to energetic and talented people who would like to join our team.

If you would like to find out more about our about joining our team, please contact Debbie and Charlotte at recruitment@mhbs.co.uk.