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MHBS Consumer Duty update for intermediaries

At MHBS we are fully committed to complying with all Consumer Duty requirements.

CEO Iain Kirkpatrick, said of our commitment, “Consumer Duty is not only a regulatory requirement, it also sits right at the heart of our ambition for how we support our members to meet their financial objectives. It underlines much of what we already do and will support us as we look to the future and to helping our customers, our community and our colleagues to thrive.”

Product information

We have adopted the Product Information template created via a joint industry working group with UK Finance, the Building Societies Association, the Association of Mortgage Intermediaries and the Intermediary Mortgage Lenders Association.

Our Product Information Sheets are being provided to you to fulfil our responsibilities under PRIN 2A.4.15R and PRIN 2A.3.12 R (2).

They have been designed to support you to comply with your responsibilities under PRIN 2A.3.16 R and PRIN 2A.4.16 R.

Please note that you are ultimately responsible for meeting your obligations under ‘The Consumer Duty’.

This information is intended for your use only and should not be provided to customers.

Completing our Product Information Sheets

In order to complete these Sheets we have developed a detailed internal process that assesses all aspects of our products, including whether they deliver fair value for customers. These have been considered by representatives from across the business.

Moving forward we will be reviewing these products annually or more often if external events cause us to reconsider or if we receive feedback or data that indicates that we should conduct a review.

Product Sheets PDF links

Product Information Sheet – Bridging 

Product Information Sheet – Expat Buy to Let  

Product Information Sheet – Holiday Let

Product Information Sheet – Buy to Let

Product Information Sheet – Expat Residential

Product Information Sheet – Residential

If you need any further information about our products or services, please call 01858 412345 or email

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Experience our first-class, personal service with a dedicated Specialist Business Development Manager and named underwriter for your cases.

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Building the right product

[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text] Feefo logo [/vc_column_text][/vc_column][/vc_row][vc_row el_class=”cs-accordion”][vc_column width=”2/3″][vc_raw_html]JTNDcCUyMGlkJTNEJTIyYnJlYWRjcnVtYnMlMjIlM0UlM0NzcGFuJTNFJTNDc3BhbiUzRSUzQ2ElMjBocmVmJTNEJTIyJTJGaW50ZXJtZWRpYXJpZXMlMkYlMjIlM0VIb21lJTNDJTJGYSUzRSUyMCVDMiVCQiUyMCUzQ3NwYW4lMjBjbGFzcyUzRCUyMmJyZWFkY3J1bWJfbGFzdCUyMiUyMGFyaWEtY3VycmVudCUzRCUyMnBhZ2UlMjIlM0VQcm9kdWN0cyUzQyUyRnNwYW4lM0UlM0MlMkZzcGFuJTNFJTNDJTJGc3BhbiUzRSUzQyUyRnNwYW4lM0UlM0MlMkZwJTNF[/vc_raw_html][vc_column_text]Our flexible pricing and approach means we build a product that’s exactly right for your clients. We lend between £200k and £5m and specialise in out of the ordinary applications.

Combine our products…

We have a wide range of products and we specialise in the following:
  • Buy to let
  • Regulated family let
  • Residential property with consent to holiday let
  • Expats (including returning) – residential/buy to let
  • Holiday let including AirBnB
  • Larger loans

for your clients…

We can tailor these products to meet your clients’ individual needs, for example:
  • High Net Worth
  • Older borrowers
  • Multiple borrowers
  • Joint borrower sole owner
  • Multi-generational/friends mortgage
  • Rent-a-room
  • Mixed usage residential properties
  • Interest only
  • Self-employed/contractor

…to create a bespoke solution

Got a query? To find out more about our product range contact our Intermediary Team by emailing or contact your local Specialist Lending Manager.[/vc_column_text][/vc_column][vc_column width=”1/3″ el_class=”request-sidebar”][vc_column_text]

Ready to talk?

Experience our first-class, personal service with a dedicated Specialist Lending Manager and named underwriter for your cases.[/vc_column_text][ultimate_icon_list][ultimate_icon_list_item icon=”Defaults-phone”]Call us[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-envelope-o”][/ultimate_icon_list_item][/ultimate_icon_list][/vc_column][/vc_row]