Product switch with us

Simple steps to switch

Check back on this page within three months of the deal end date and access our latest products here.

1. Let us know that your clients wish you to complete a product switch on their behalf by sending the following information to us by email.
   • Your name, your firm name and FCA number
   • Your principal firm name and FCA number (if applicable)
   • Your email address
   • The last four digits of your clients’ mortgage account number
   • Your clients’ post code (correspondence address)
   • The chosen product code – please ensure you have chosen the correct product type for your clients and their account
   • Confirm if an ESIS is required. If yes, please let us know if you’re charging a broker fee and the amount
2. We’ll email your clients to confirm that they’re happy for you to act for them and for us to share their mortgage information.
3. Next we’ll provide an ESIS (if requested) and ask you to confirm that you wish to proceed. Once the client authority and this confirmation has been received, the product will be secured ready for the switch. Our product deals can be changed or withdrawn at any time and without notice. Until the product is secured, your clients will continue to receive our communications about their options and both the revert rate and monthly payment if the switch doesn’t proceed. 
4. The switch will take place on the 1st of the month following maturity, subject to the steps above being completed by the 18th of the month before.
5. If your client pays by standing order, please remind them to amend their monthly payment accordingly.
6. The proc fee will be calculated on the balance on the switch date and may differ from the amount shown in any ESIS or information sheet that may be supplied. It will be paid seven working days after the switch.