We’re delighted that, for the third consecutive year, we’ve been recognised by Feefo for providing outstanding customer service to our broker partners.
We’ve won a Feefo Platinum Trusted Service Award!
About the award
Platinum Trusted Service Awards are shared with businesses that win a Gold Trusted Service Award for three years in a row. They are recognised symbols of quality and shine a light on organisations that consistently provide outstanding service to their customers.
The award highlights our commitment to consistently go above and beyond to provide exceptional quality and service to brokers and their clients and is a real testament to the dedication and team work of our colleagues. Our average rating is 4.9 out of 5 for product and service – with our broker partners regularly leaving comments about our personal, proactive approach and ability to progress challenging cases and provide solutions where others can’t.
CEO’s reaction to Platinum Award win
Commenting on this fantastic news, CEO Iain Kirkpatrick said “What a great way to start the year – with a Platinum Trusted Service Award, one of Feefo’s highest honours. It’s a seal of approval that will assure our intermediary partners they are in safe hands when they work with us.
As one of the fastest-growing building societies, we achieved another record-lending year in 2023, providing specialist lending solutions to help more intermediaries and clients than ever before. And I’m proud that the team showed continued commitment to deliver a high quality, personal service in a busy and challenging market.
We’re passionate about doing the best for brokers to support them and their clients, like our minimum 24 hour product withdrawal promise and our improved product switch process. Thank you to those partners who took the time to leave us feedback, we couldn’t have won the award without you. Your feedback really does inform how we continue to develop and become the lender of choice for even more brokers in 2024.”
What our intermediaries say
Take a look below at just some of the fantastic feedback we’ve received.