Our commitment to you…
As the challenges surrounding the mortgage market show no sign of letting up, we are proud to announce a commitment to our intermediary partners that we will provide at least 24 hours’ notice before withdrawing products.
Our announcement comes as the Association of Mortgage Intermediaries (AMI) push for a minimum notice period from lenders. As part of our Thrive Agenda, we are committed to doing the right thing for our colleagues, members and community to help them flourish. This promise extends to our intermediaries and their clients too.
A word from our CEO…
Commenting on the announcement, our Chief Executive Iain Kirkpatrick said: “It’s difficult to watch the impact on intermediaries and their clients unfold again as quick decisions are needed and work/life balance and mental health is compromised to manage the fallout. MHBS will commit to providing a minimum notice period of 24 hours for withdrawals, without exception, and only make changes between 9am-5pm during the working week.”
He added “In challenging times it’s more important than ever to work together. Trust and communication between us and the intermediary are key to delivering the best outcome for clients.”
Mortgages from a trusted lender
Here at MHBS, we add the human touch needed to provide intermediaries with mortgage solutions for complex cases that need more than a one-size-fits all approach. When working with us, our intermediary partners receive proactive contact from case managers and underwriters to keep their cases moving smoothly. This clear and open communication will be reflected in any product withdrawal communications too.
Earlier this year, we were delighted to receive a feefo Gold Trusted Service Award for the second year in a row based on feedback from our intermediary partners! Click here to see what they have to say about us.
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