Over the past 12 months, we’ve helped more of you than ever before with your bridging finance and complex cases. And we think that’s cause for celebration! Let’s recap some of the fantastic things we’ve achieved together this year…
Your award-winning specialist lender
We started 2024 off with a bang! After winning a Feefo Gold Trusted Service Award for three consecutive years, we were awarded a Platinum Trusted Service Award in January. We’re really proud that so far this year 98% of brokers who left us a review gave us a five-star service rating. But don’t just take our word for it, check out the reviews for yourself here.
And it’s not just our service we’ve been recognised for this year! In June, we won Best Short-term Lender at the Financial Reporter Awards. This one meant the world to us as it was voted for by you!
We were also finalists in some other prestigious mortgage awards, including Best Short-Term lender at the Mortgage Strategy Awards and in FOUR categories at the Mortgage Introducer Awards. And that’s not all, take a look at the full list here.
Saying yes to more cases than ever before
This year, we continued to listen to and act on your feedback to make it even easier for you to place your complex cases. We launched new products and enhanced our residential and let ranges, find out more about this here.
Our promise to you
This year, one of our proudest achievements was the launch of our Best for Brokers Promise, which is our commitment to putting your needs first, always. This is something we continue to live up to as we solve your complex cases and bridging finance scenarios. Find out more here.
Our drive to be best for you
As part of our journey to be your specialist lender of choice we:
- Continued to deliver on our 24 hour product withdrawal commitment – we gave you at least 24 hours’ notice of each and every product withdrawal that we made this year, and this is something we’ll continue to do.
- Expanded our team – we invested in our Broker Team to ensure we continue to develop our mortgage offering and provide the service you deserve.
- Joined the Mortgage Industry Mental Health Charter, the Financial Intermediary and Broker Association and the MAB 500 foundation.
And we’re not stopping there! We’d love to hear your thoughts on what you’d like to see next. Email us to join our broker feedback panel.
Here’s to a great 2025…
All of us here wish you a very merry Christmas and a Happy New Year! We can’t wait to help with your bridging finance and complex cases in 2025.
To see the Broker Team’s availability over the Christmas period, click here.
