Complaints Record

Our track record with dealing with complaints

The tables below show the number of complaints we resolved between 1 July 2016 and 30 June 2017. We receive very few complaints, but when we do they are dealt with promptly and seriously.

Complaints closed by MHBS in the period 01/01/2017 – 30/06/2017
Area Number Number Upheld
Mortgages 7 2
Savings 7 5
Complaints assessed by the Financial Ombudsman Service (FOS) in the period 01/01/2017 – 30/06/2017
Area Number of cases sent to FOS Upheld
Mortgages 1 0
Savings 0 0

In the same time period the Financial Ombudsman Service assessed 578 cases across the industry relating to Mortgages and Savings. Out of these a total of 201 were upheld (FOS, 2017).

Complaints closed by MHBS in the period 01/07/2017 – 31/12/2017
Area Number Number Upheld
Mortgages 5 2
Savings 8 3
Complaints assessed by the Financial Ombudsman Service (FOS) in the period 01/07/2017 – 30/12/2017
Area Number of cases sent to FOS Upheld
Mortgages 0 0
Savings 0 0

In the same time period the Financial Ombudsman Service assessed 952 cases across the industry relating to Mortgages and Savings. Out of these a total of 258 were upheld (FOS, 2017).

Previous data can be found below:

1 January - 30 June 2016

1 July - 31 December 2015